Role
UX Designer, VP

Teams Involved
Research and Design

I was tasked with conducting research and designing the merchant onboarding experience, then presenting it to stakeholders. This allowed me to demonstrate a future vision while addressing pain points in the current experience through a seamless portal design.

Here are a few key aspects of the project where my role was to identify pain points in the user journey and propose a more seamless onboarding experience:

Mapping the existing journey

I mapped out the existing journey and identified pain points by consulting SMEs and leveraging my knowledge from previous related projects. This artifact was valuable in illustrating the overall user experience and highlighting areas for improvement to make the process more seamless.

Concept design and vision prototype

Following the journey mapping, I designed a portal that demonstrated how the user experience could be enhanced by consolidating everything into one platform. The design illustrated how the portal would evolve, from signing up for a test account to transitioning to a live portal, providing users with a more convenient way to track all their activities.